Terms and Conditions

This policy governs all pages hosted at www.amnesty.org.nz, and any additional terms and conditions applicable to its microsites.

We (Amnesty International Aotearoa New Zealand) are not liable for pages hosted by other organisations to which we may link and whose privacy policies may differ. We may update this policy from time to time to reflect changes to our work and on the website.

For more information about how Amnesty International Aotearoa New Zealand processes personal data, please see our Privacy Policy below.

Use of this site is made available by Amnesty International Aotearoa New Zealand subject to the following terms and conditions. If you do not agree to be legally bound by all the following terms please do not access and/or use www.amnesty.org.nz

1. About us

We are the Amnesty International Aotearoa New Zealand Section, registered under the Charities Act 2005 with registration number CC35331.

2. Application of these terms

These Terms govern your use of the Sites. You can print off these Terms, or store them on your computer, for future reference. Please read them carefully. If you do not wish to accept these Terms, then please do not use the Sites.

3. Definitions

In these Terms, certain defined expressions are used, which will appear in bold. See clause 18 below for an explanation of these.

4. Description of the service

The Service is designed to provide information on and encourage participation in Amnesty International Aotearoa New Zealand's various campaigns to protect human rights and to support an online community for like-minded people to take action together.

5. Eligibility

The Sites are aimed at people who are 12 years old and over. If you are aged 12 to 17, we advise you to inform your parent or legal guardian that you are using the Sites.

6. General rules on your use of the service

6.1 You must not:

6.1.1 reproduce in any way any information and/or material appearing on the Sites which infringes the Intellectual Property of anyone else;

6.1.2 copy, in whole or in part, any of the information on the Sites (including any information contained in other Users' Profiles) except as permitted by these Terms;

6.1.3 permit or create unauthorised framing of, or deep linking to, the Sites from another website under your management or control;

6.1.4 copy, adapt, modify, reverse engineer, disassemble or decompile any of the software underlying the Sites; or

6.1.5 create or maintain any unauthorised connection to any of the Sites.

6.2 We strongly recommend that when using the Sites you do not:

6.2.1 disclose your personal contact details such as phone numbers, postal or email addresses;

6.3 The Content provided on the Sites is protected by Intellectual Property owned by us or others.

6.4 Except as expressly permitted by these Terms, you may not copy, download or distribute any Content from any of the Sites, other than Your Content.

7. Links to third parties' sites

7.1 The Sites may provide links to other websites. Selecting any of these links will direct you to a website that may not be related in any way to us. We take no responsibility for the Content contained on any such website. Any link to such other websites does not imply an endorsement or recommendation of the website, its products or services.

7.2 Before supplying any personal information to any other website, we recommend that you check the website's Privacy Policy. We do not accept responsibility for the protection of any data supplied to other websites.

8. Payment

8.1 You may make a Donation on any of the Sites subject to the following conditions:

8.1.1 we may not accept certain credit or debit cards;

8.1.2 if you have set up a direct debit for the payment of a Donation, our Supporter Services Team will notify you of the commencement date, frequency and amount at least 10 calendar days before the first direct debit is drawn. In the event of any subsequent change to the frequency or amount of the direct debits, we agree to give advance notice at least 30 days before the change comes into effect.

8.1.3 payment is not made until your credit or debit card has been authorised in respect of the full amount outstanding. We have no control over the operation of any payment systems available on the Sites and cannot be held responsible for any failure in their performance.

8.2 You may correct any input errors in your payment details before the payment is processed, but if there is an error which you wish to correct after you have submitted your payment details, you can email our Supporter Care Team via info@amnesty.org.nz or on 0800 266 3789.

9. Liability

9.1 We exclude to the fullest extent permitted by law, all liability for any loss (including loss of profit, business, contracts or goodwill) incurred by you as a result of your use of or inability to use the Service or any of the Sites, or your reliance on information within the Sites.

9.2 We do not seek to exclude or limit our liability for death or personal injury caused by negligence, or for fraudulent misrepresentation, or any other liability which may not be excluded by law.

9.3 We shall not have any liability to you for any delay in performance of the Service or any other matters to the extent that such events or matters are due to any events outside our reasonable control.

9.4 We will have no liability arising from any link being placed on the Sites to another website which we are not responsible for.

9.5 The Sites are accessed via the World Wide Web, which is independent of us. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. We do not represent that the Sites are appropriate or available for use in any jurisdiction other than New Zealand. We shall have no responsibility for any information or service obtained by you on the World Wide Web.

9.6 If you breach any of these Terms, you will be responsible for our losses and costs resulting from your breach.

10. Availability of the service

10.1 The Service is provided as it is in its current form. While we use reasonable skill and care in providing the Service, we do not guarantee that the Sites or the Service or any part of it will meet your requirements or expectations.

10.2 We make reasonable efforts to ensure that the information and material provided on the Sites is accurate and up-to-date, however errors or conflicts in the data may occur, and may not be correctable.

10.3 We reserve the right to interrupt the Service on a regularly scheduled basis or otherwise, with or without giving prior notice, in order to perform maintenance. However, we will use reasonable efforts to schedule maintenance during low-usage times of day.

10.4 You acknowledge that the Service may be interrupted for reasons beyond our control, and we cannot guarantee that you will be able to access the Service or your Account whenever you may wish to do so. We will not be liable for any interruptions to the Service, or any inability to access any of the Sites, resulting from any causes beyond our reasonable control, such as the quality of your Internet connection or the operation of payment systems on the Sites.

10.5 You are responsible for obtaining Internet access to the Sites from where you are in order to use Service. We cannot be held responsible for your failure to access the Sites or use the Service from any location or browser. Any access fees incurred in reaching the Sites (e.g. dial up charges) and any equipment necessary to access the Service are your responsibility.

11. General

11.1 These Terms are governed by New Zealand law, and you and we agree to submit to the non-exclusive jurisdiction of the New Zealand Courts.

11.2 We will be entitled to process your personal data in accordance with the terms of our Privacy Policy

11.3 We may make changes to these Terms from time to time, and place the new version on the Sites before the change takes effect. Your continued use of any of the Sites after a new version of these Terms has been placed on the Sites will constitute your acceptance of such changes. If you do not agree to any changes to these Terms, your only remedy is to cease using the Sites.

12. Complaints and customer care

12.1 If you would like to make a complaint about the Content of any of the Sites please write to us using the contact form available on the Site, email our Supporter Services Team via info@amnesty.org.nz or call us on 0800 266 3789.

12.2 If you are unhappy with any aspect of the Service, please please write to us using the contact form available on the Site, email our Supporter Services Team via info@amnesty.org.nz or call us on 0800 266 3789.

13. Definitions

In these Terms and Conditions, the following definitions are used:

13.1 'Content': any content or material (including text, logos, graphics, sound recordings, films, images, links to other websites);

13.2 'Donation': any donation of money which you wish to make to us in respect of any particular campaign or otherwise;

13.3 'Intellectual Property': any patent, copyright (including so-called 'moral rights'), trade mark, design right, database or similar right anywhere in the world;

13.4 'Service': the service provided to you on the Sites;

13.5 'Sites': the websites owned and controlled by us and located at www.amnesty.org.nz and 'Site' shall mean any one of the Sites;

13.6 'these Terms': these terms and conditions governing your use of the Sites;

13.7 'we, us, our/Amnesty International Aotearoa New Zealand': Amnesty International Aotearoa New Zealand Incorporated, registered under the Charities Act 2005 with registration number CC35331

13.8 'you', ‘your’: the person who wishes to use the Sites

Your privacy is extremely important. Amnesty International Aotearoa New Zealand is committed to respecting your privacy and upholding the security of your personal information.

This ​Privacy Policy sets out what personal information we collect and why, and how we collect, hold, use and disclose your personal information. When you provide personal or sensitive information to us you have an opportunity to register whether you consent to that information being collected, used and disclosed as set out in this Privacy Policy. Remember, we are here to help with any queries.

If you have further questions after reading this Privacy Policy, please get in touch with our Supporter Relations team (details below).

• PO Box 5300, Victoria Street West, Auckland 1142
• 0800 266 3789 (9am – 5pm)
• info@amnesty.org.nz

What information we collect

Personal information is information about an identified individual. We collect personal information about individuals including members, supporters, volunteers, contractors, job applicants and people whose human rights we work to protect. The information collected and held generally includes your name, address, date of birth, and contact details (such as your phone numbers and email address). We also use ‘cookies’ to track visits to our website and encourage you to return to them; you can disable cookies in your internet browsing settings.

You do not have to provide us with your personal information. However if you do not provide us with your personal information, it will be difficult for us to contact you. For example, without your personal information we may not be able to issue you with a receipt, offer you employment, respond to your request for assistance, or provide you with more information about Amnesty’s work.

How we collect information

We collect personal information you provide to us directly, for example, in person, over the phone, by email, through our website or by completing our online or hard-copy petition forms. We may also collect your personal information from publicly available sources and from third parties. In the event that we collected your personal information from a third party, we will notify you of that fact.

Use of personal information

We use personal information you provide us for the purpose for which it was provided to us, for other related purposes or as permitted or required by law. Such purposes include:

• processing donations and Human Rights Defender pledges
• issuing receipts
• responding to your comments or questions
• providing follow-up information about Amnesty’s activities
• supporter research
• requesting financial or activism support
• improving our website
• measuring the level of support received and the effectiveness of our campaigns
• providing you with material such as our newsletters
• any other purposes identified at the time of collecting your information.

Disclosure of personal information

We will not sell, trade, swap or give away your personal information to any other organisation. We value your data and we know you do too.

However, although it's unlikely, there is a possibility that we may be forced to disclose personal information when the law requires it, for example, in response to a court order, subpoena or a law enforcement agency's request.

Separately, as part of the global Amnesty International movement, we share limited information with our International Secretariat overseas. And third parties provide services on our behalf, such as mail, database, telephone, face-to-face fundraising, IT, audit and payment processing. In order to function as a modern human rights organisation, your personal information may be shared with these service providers, some of whom are outside of New Zealand. In all cases, we comply with the New Zealand Privacy Act 2020 and the Privacy Principles. We also make use of confidentiality agreements with external agencies, and with staff and volunteers who handle personal information that we provide to them.

Data security

We are committed to protecting your data. We work hard to ensure your personal information is protected from misuse, loss, interference and unauthorised access, modification or disclosure. For example, whenever we ask for your financial details online, we use security-encrypted response forms and your information is held in secure servers.

However, data protection and security measures are never completely secure and, despite the measures we have put in place, we cannot guarantee the security of your information. You must take care to protect your personal information (for example, by protecting any usernames and passwords) and you should notify us as soon as possible of any security breaches. If you do not wish to make your financial contribution online, please contact us to receive a hard-copy form.

Using our website and sending us email

When you visit our website, we will collect and store your computer’s assigned IP address, the date and time of your visit, the information accessed and the referring page. We will also collect other non-identifying data for statistical purposes. This information is not linked to your personal information unless required by law. Like many websites, our website may use ‘cookies’ from time to time. Cookies are small text files that the website transfers to your computer through your web browser to enable the website’s systems to recognise your computer. Cookies may also be used to record non-personal information such as the date, time or duration of your visit, or the pages accessed, for website administration, statistical and maintenance purposes. Any such information will be aggregated and not linked to particular individuals unless required by law. You have the ability to accept or decline cookies by modifying the settings in your browser. Please note that some parts of the website may not function fully for users that disallow cookies.

If you send us an email, the message content may be monitored by our Internet Service Provider or Amnesty employees if email abuse is suspected, or for troubleshooting and maintenance purposes. Email is an unsecure communications medium; it should not be used for confidential correspondence. Our website contains hypertext links to other third-party websites. Amnesty is not responsible for the privacy practices or the content of such websites, which are governed by the privacy policy of third parties. Amnesty is not in a position to verify the accuracy of the information or any claims made by third parties.

Your payment details

Our Payment Service Provider is Flo2Cash Limited - an independent payment service provider. Flo2Cash is a fully secure and PCI compliant Payment Service Provider.

By submitting your information you agree that Amnesty International Aotearoa New Zealand and Flo2Cash Limited may retain this information for the purposes of effecting the donations pledged, and our nominated call centre will retain this information to continue to improve our fundraising activities.

Changes to this policy

Our Privacy Policy may change from time to time. In this case, the amended version will be published on the website. This policy will be updated if there are any changes in our practice.

Complaints

If you wish to make a complaint about a breach of this Privacy Policy or the privacy principles of the Privacy Act 1993, you can contact us using the information below. You will need to provide us with sufficient details regarding your complaint, as well as any supporting evidence and/or information.

We will refer your complaint to our Privacy Officer who will investigate the issue and determine the steps that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the outcome of the investigation. If you are not satisfied with our determination, you can contact us to discuss your concerns or complain to the New Zealand Privacy Commissioner via www.privacy.org.nz .

Contact us

If you have any questions or concerns about our Privacy Policy or its implementation, please contact us at:

• PO Box 5300, Victoria Street West, Auckland 1142
• 0800 266 3789 (9am – 5pm)
• info@amnesty.org.nz